Ace Brokers is an independent insurance brokerage located in the heart of North West London, successfully serving the local community since early 2013. The company was launched by Jigar Mehta and partner Parizad Irani, both of whom have a strong professional business association with the Insurance industry that has been built up over many years.
We specialise in designing cost effective General Insurance solutions and packages to meet the demanding needs of business as well as individuals seeking a quality insurance provider. Our products and services range from home and contents insurance, through to business premises and fleet vehicle insurance, all designed to provide total peace of mind.
WHAT MAKES US DIFFERENT
The Ace Brokers team prides itself on listening to our client’s requirements and only then, carefully selecting a range of options that fit within their budget and the level of cover that is actually needed. We will always ensure that all parties fully understand the details of the policy that they are investing in and importantly, all associated risks that sometimes get overlooked.
We will only recommend high quality insurers and underwriters that we have 100% confidence in, have a proven history of excellent customer care and the financial security to settle claims.
Strong relationships are built on trust and delivering on promise. We strive to build these with all of our clients by only providing products that match our stringent quality guidelines and backing them up with a personalised service that is second to none – not just at point of sale, but afterwards as well when for example a difficult or complicated claim has to be made.
OUR CUSTOMER PROMISE
We rigidly adhere to the latest insurance industry guidelines and all of our products and services are backed up by the Ace Brokers Ltd Customer Promise:
- At Ace Brokers Ltd we promise to adhere to the principles of treating our customers fairly and providing full and dedicated attention at all times to meet their insurance servicing needs.
- We will regularly review our policies and procedures to ensure that they both perform and can be constantly improved upon to deliver even greater levels of service to our customers.
- We will regularly seek customer feedback and thoughts on the products we offer and the service we deliver and will take action where any negative feedback is received.
- We will not second guess or over-sell against our customers’ requirements – we will ask questions so that we can fully establish their current and future insurance needs and only then offer products that meet those needs.
- We will only recommend a product if it is both affordable and suitable for our customers requirements.
- We will always explain any risks associated with any of the products we recommend and do everything we can to ensure that our customers fully understand these risks and the advice we provide.
- We will always respond to customer queries in a timely and efficient manner and offer continued support to ensure that these queries are properly concluded to our customers’ complete satisfaction.
- We will handle all complaints fairly and in an un-biased fashion and will communicate our findings with our customers accordingly.
Ace Brokers Ltd. understands that with even all the very best resources to hand, things can sometimes go wrong. Should a customer be given the wrong advice they will be contacted as soon as possible with an appropriate solution. The customer will be immediately informed of their right to make a complaint and where it is deemed recompense is required (e.g. where financially they are worse off as a result of the advice provided) this will be dealt with and arranged by Ace Brokers Ltd senior management.
Ace Brokers Ltd. welcomes customer feedback and provides a robust and simple process for customers to follow, should they have a need to complain or voice any criticism regarding the products and services the company offers.
All complaints received will be regularly monitored and trends evaluated to minimise future customer risk and to enable products to be regularly improved and overall customer service levels increased.
PRODUCTS AND SERVICES
We can provide most types of General Insurance to meet your commercial and personal insurance needs. All of our products are sourced from a wide panel of reputable insurers to ensure high quality and a comprehensive and flexible range. Please visit our products and services pages for more information or Contact Us to discuss your individual insurance needs.